SIX SIGMA 'SUPPORT GUIDE'
SHARES SUCCESS STORIES

The Six Sigma Path to Leadership: Observations from the Trenches was written to serve as a support guide for these individuals who may get lost or frustrated on their journey toward Six Sigma improvement. This book is a collection of stories showing how others handled these same situations, including the good and the bad with many how-to (and how-not-to) examples. The Six Sigma Path to Leadership is ideal for anyone - from senior management to the curious novice, with the intent to encourage and assist everyone on their own journey toward Six Sigma excellence.

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NEW BOOK FIRST TO EXPLAIN
ISO 9001:2000 FOR HEALTHCARE

ISO 9001:2000-A New Paradigm for Healthcare is the first book of its kind published for use by healthcare organizations to implement a sustainable management system. This hands-on book details the information needed by the healthcare organization for everything from writing the Quality Manual to the Self Assessment of the organization for readiness for the certification survey.

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NEW AUDITING POCKET GUIDE

The Continual Improvement Assessment Guide is the first pocket guide of its kind to bring together auditing techniques and guidelines as a structured systematic program for monitoring and promoting continual improvement. Use this guide to develop an assessment tool for your programs that will ensure there is quantifiable and sustainable improvement and identifiable opportunities. A glossary of terms and appendices, including tools such as Continual Improvement Map for ISO 9001, Continual Improvement Perception Survey, and ISO 9004 Assessment Criteria Checklist, are helpful in applying the principles outlined is this useful pocket guide.

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Juran Institute's Six Sigma Breakthrough and Beyond: Quality Performance Breakthrough Methods
The Juran Institute

Six Sigma Business Scorecard: Creating a Comprehensive Corporate Performance Measurement System
Praveen Gupta and A. William Wiggenhorn

Statistical Methods for Six Sigma: In R&D and Manufacturing
Anand M. Joglekar

What is Lean Six Sigma?
Michael L. George, David Rowlands, and Bill Kastle

Regardless of the size of your company or what stage with your QMS your organization is in, ISO 9004 Assessment Criteria Checklist for Performance Improvement will help you along. This useful tool provides you a checklist with over 200 criteria found in the ANSI/ISO/ASQ Q9004-2000 standard that you can use to evaluate and compare your organizations progress towards sustaining your quality improvement program. This CD-ROM features editable PDF forms (allowing information to be typed and saved) and a Table of Contents feature that hyperlinks to the body of the text selected for easy navigation.

Two new quality standards have just been published by ASQ - ANSI/ASQ Z1.4-2003 and ANSI/ASQ Z1.9-2003. Both standards are used to establish and maintain acceptance sampling systems for an organization. Both hardcopy and electronic versions of these standards are currently available from ASQ. To learn more, or to order either of these standards, visit the ASQ online bookstore today.

5. THE EARLY BIRD GETS THE WORM

In this case, the early bird saves money.  Register for the 58th AQC by March 31 and save 10% off the conference price. This year, AQC will be held May 24-26, 2004 in Toronto,

"Customers are dynamic, always changing. We expect new products to be better, faster than previous models. We expect better service and technical support. We do not expect products to fail, but if they do, we expect the company that made the product to stand behind their product and take care of us. Our expectations are continually moving upward. To meet these rising expectations, businesses must continually improve and innovate at a rate at least equal to the increase in customer expectations. The major challenge of firms is to become more customer focused and to better satisfy customer needs."

Excerpt from Customer Centered Six Sigma: Linking Customers, Process Improvement, and Financial Results by Earl Naumann and Steven H. Hoisington.

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Discover what other quality professionals are reading this month. Below are the best selling ASQ Quality Press books for December, based on units sold. (The number in parenthesis is the rank the previous month.)

1. ISO Lesson Guide 2000: Pocket Guide to Q9001:2000, 2nd Edition (1)
3. Office Kaizen (5)
4. Internal Auditing Lesson Guide (2)
5. Root Cause Analysis Simplified, Second Edition (12)
6. Improving Student Learning, 2nd Edition (10)
7. ISO 9001:2000 Explained 2nd Edition (4)
8. Charting the Course (NA)
9. Measuring Quality Improvement in Healthcare (24)
10. Integrating Reengineering (22)

The principles and methods for implementing a total quality management (TQM) system in all levels of government are introduced in this best-selling book. Topics range from complete overviews of TQM, quality awards, and award criteria to quality leadership in government, implementation, and tools and techniques. Originally priced at over $35, now just $15! Hurry, supplies are limited!

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