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Quality Press News
May 2004
Welcome to the May, 2004 issue of Quality Press News, your source for the latest information from Quality Press. Featuring new books, unique offers and special discounts, this newsletter will be sent to you every month or two via email. You are receiving this because you signed up to be on our mailing list. If you wish to unsubscribe, please see the information at the end of this email. You may forward this email to any friends or colleagues, or let them know they can get their own free copy each month by signing up at: http://qualitypress.asq.org/.
1. Hot off The Quality Press - May
2. Quality Press Looking for New Authors
3. Quality Press' Textbook Adoption Program
4. Preview Chapters of Over 80 Books - Free
5. ASQ Pocket Guides - Powerful Training Tools
6. Leading Organizations Recognize Customer's Options
7. Save on a Quality Classic
8. Best Sellers - April
9. Feedback
1. HOT OFF THE QUALITY PRESS - MAY
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The Process-Focused Organization: A Transition Strategy for Success
Process-focused organizations (PFOs) design and manage end-to-end processes rather than tasks, measure process results rather than department efficiencies, and think in terms of the customer and related goals rather than functional goals. This book introduces an approach for transitioning a functionally managed organization to a PFO.
For more information.
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Nan 's Arsonist: A Six Sigma Mystery
This intriguing new book introduces Six Sigma theories to the readers through the easy-to-read format of a mystery novel. Nan ’s Arsonist is the sequel to Nan , and follows the main character as she uses her Six Sigma techniques to solve a crime involving arson. A great way to introduce Six Sigma, reinforce its theories, or get buy in from upper management.
For more information.
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The Metrology Handbook
This book provides an overview of metrology and calibration principles and practices geared towards intermediate and advanced users with a basic understanding of the subject matter.
For more information. |
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Automotive Internal Auditor Pocket Guide: Process Auditing to ISO/TS 16949:2002
This new pocket guide is an essential resource for anyone in the automotive industry. It's designed to be used as a reference manual for conducting internal audits to ISO/TS 16949:2002 using a new process approach.
For more information. |
2. QUALITY PRESS LOOKING FOR NEW AUTHORS
ASQ Quality Press is looking for future authors to develop and expand upon the publishing division of the largest and most renowned quality organization. We welcome proposals on all quality-related topics, and are actively recruiting authors with book proposals specifically related to Service Quality and Six Sigma Green Belts.
To enjoy the prestige and recognition of publishing your book with Quality Press, submit your proposal today.
Learn about our proposal guidelines.
Contact the Quality Press acquisitions editor, Annemieke Hytinen.
3. QUALITY PRESS’ TEXTBOOK ADOPTION PROGRAM
Quality is one of the hottest topics in academics today. The result: there are more books than ever on the subject. You need to find the very best products that are available. But where do you turn? Look to Quality Press’ textbook adoption program to help you provide your students with the best textbooks available. Visit the Quality Press Textbook Adoption page to learn more about the program, including how you can get a desk copy free.
For more information.
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4. PREVIEW CHAPTERS OF OVER 80 BOOKS – FREE
Quality Press continues to provide free sample chapters of all of our newest books, available to anyone on our website. We currently have over 80 samples available, all at no charge.
For more information. |
5. ASQ POCKET GUIDES – POWERFUL TRAINING TOOLS
The expertly written pocket guides from ASQ's Quality Press provide solid information in an easy to use, pocket-sized book. Each of these books are written by renowned experts, meticulously reviewed, and produced to our exacting standards. They are the perfect way to introduce your employees to these quality concepts, and also ideal for more experienced quality professionals to carry as a quick reference. Save even more when you order multiple copies!
For more information. |
6. LEADING ORGANIZATIONS RECOGNIZE CUSTOMER’S OPTIONS
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“The marketplace of our global economy has never been more competitive. Companies and organizations everywhere are striving to find any point of uniqueness with which to differentiate themselves from their competitors. Customers buying products and services are similarly seeking out suppliers whose products and services are noticeably better. Because most customers have the option of buying from several suppliers who all offer a product of similar quality, they generally must look beyond the physical product for other indications of quality. The practice of measuring customer satisfaction is one internal practice that signals a company’s orientation to quality. ISO certification is another very respected cue. It is not a coincidence then that the revised ANSI/ISO/ASQ Q9001:2000 standards emphasize the importance of measuring customer satisfaction.”
An excerpt taken from Measuring Customer Satisfaction Simplified: A Step-by-Step Guide for ISO 9001:2000 Certification by Terry G. Vavra.
For more information.
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7. SAVE ON A QUALITY CLASSIC
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Managing Quality Fads: How American Business Learned to Play the Quality Game by Robert C. Cole examines how U.S. businesses had to catch up to the quality efforts of Japan in the 1980’s, and ultimately had used this to strengthen American quality efforts. Originally priced at $30.00, now you can pick up this classic for just $10.00.
For more information.
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8. BEST SELLERS – APRIL
9. FEEDBACK
We welcome your comments or suggestions about this newsletter or any other aspect of Quality Press. Please email any comments to qpress@asq.org.
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go to:http://qualitypress.asq.org/author/.
HOW DO YOU SAVE 20% ON QUALITY PRESS BOOKS?
ASQ Members save 20% off the list price on all books published by Quality Press. If you are not an ASQ member, you can get more information on joining. If you are already a member, don't forget to renew your membership. You can now renew online.
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